Help Center

Customers may request a return within 7 days from the date of receiving the order through their account or by contacting Customer Service.

To be eligible for a return, the product must:

• Be in its original condition.
• Be unused, unwashed, and unaltered.
• Have all original product tags attached.
• Have the white ribbon securely attached and remain intact.
• Be returned in its original box and packaging.

The white ribbon's presence proves the product has not been used; removing it indicates use, thus disqualifying the item from the 'unused product' status required for return acceptance.

Products showing signs of use, perfume, damage, or missing the white ribbon or original product tag will not be accepted for return.

SAR 33.35, inclusive of VAT.

International orders:

The customer is responsible for the full return shipping cost.

Refunds will be processed within 10–14 business days from the date the returned product is received at the warehouse and the return is approved.

Non-discounted products:

Refunds will be issued to the original payment method:

• Apple Pay / Mada / Visa / MasterCard → to the original card.
• Tabby / Tamara → to the original account.
• Store Wallet → to the original wallet.

Discounted products:

The full refund amount will be credited to the Store Wallet, regardless of the original payment method, including card, Tabby, or Tamara.

Any outstanding installments with Tabby or Tamara will remain due in accordance with the payment schedule established by the respective service provider.

Yes, provided that the white ribbon remains securely attached, the original product tag is present, and all return conditions are met.

The refund will be issued as Store Wallet credit regardless of the original payment method.

The following products are not eligible for return:

• Used products.
• Altered products.
• Products from which the security seal has been removed.
• Products without the white ribbon or original product tag.
• Products that cannot be resold for health-related reasons, including swimwear, masks, silk, and similar products.
• Products that cannot be resold due to damage resulting from the removal of protective packaging.

In the event of an issue with an order, customers must contact us within 24 hours and provide:

• Order number.
• Clear photos of the product.
• A clear photo of the product tag attached to the item.

The damage will be inspected within 2 business days, following verification and approval, the case will be handled according to the applicable resolution:

• A replacement will be dispatched within 6 business.
• Alternatively, a refund will be processed within 8–14 business days.

If an order is lost prior to delivery, a replacement order will be dispatched within 6 business days.

Yes.

If the order is cancelled before shipment:

The amount will be refunded within 10–14 business days.

If the order is cancelled after shipment but before delivery:

The actual shipping cost incurred for returning the order will be deducted, amounting to SAR 33.35, inclusive of VAT.

The customer is responsible for the full return shipping cost.

No. Shipping fees, taxes, and customs duties are non-refundable once the order has been shipped.

If the net refund amount is less than SAR 500 after deductions, the refund may be issued as Store Wallet credit.

 

The Premium Try-On Service allows customers to try 2 to 5 dresses at home within Riyadh.

SAR 150.

If no product is purchased, the service fee is non-refundable.

If a customer purchases one of the dresses included in the service, they will receive a SAR 150 discount code that can be used toward an eligible product.

Yes, provided that the request is made at least 24 hours before the scheduled appointment.

Yes, subject to the Return Policy and the applicable Premium Try-On Service terms and conditions.

The exchange service is currently available within Riyadh only.

An exchange request must be submitted within 7 days from the date of receiving the order. To be eligible for an exchange, the product must:

• Be in its original condition.
• Be unused, unwashed, and unaltered.
• Have all original product tags attached (product tag).
• Have the white ribbon securely attached and remain intact.
• Be returned in its original box and packaging.

The white ribbon's presence proves the product has not been used; removing it indicates use, thus disqualifying the item from the "unused product" status required for exchange acceptance. Products showing signs of use, perfume, or damage, or missing the white ribbon or product tag, will not be accepted.

The exchange process takes 24 hours.

The product to be exchanged is collected, and the new size of the same product is delivered during the same visit.

• Altered products.
• Products from which the security seal has been removed.
• Products without the white ribbon or original product tag.
• Products that cannot be resold for health-related reasons, such as swimwear, masks, silk, and similar products.
• Products that are damaged when the protective packaging is removed.