Exchange & Return Policy
Returns
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns/exchanges within 24 hours of receipt for most items in new condition.
Please note that free returns/exchanges are applicable in KSA only. In other countries, customers will be asked to pay for the returns/exchanges shipping fees.
- Please contact Customer Service via email at Returns@shopaleena.com, indicating the item(s) you would like to return/exchange and the reason.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Our carrier will contact you to pick up the item from you.
- Most returns are processed within 5 business days after we receive and check your package. The refund will be issued to your original payment account within 5-15 working days. Once your refund has been issued, you will receive a confirmation email.
Return Conditions For Aleena Clothing
- You have 24 hours to decide if an item is right for you, if you would like to return the item please contact us within 24 hours of delivery.
- All Silk Products Cannot be returned unless you received a wrong or damaged item.
- We do not accept returned items that have been sent back without proper return requests.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non products.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
Note: The original shipping fee is non-refundable.
Return Conditions For Aleena Silk Products:
- Silk Products are not returnable in any way. But If you receive a product that is damaged or not the product you ordered, then you have the right to ask for compensation, replacement, or return.
- The objection must be within 7 days from the date of delivery.
Note: Products purchased with a discount are non-refundable or non-exchangeable under any circumstances.
Note: The original shipping fee is non-refundable.
Within KSA
DELIVERY TIME IN SAUDI ARABIA:
Riyadh:
1-3 Working Days
Jeddah:
2-5 Working Days
Rest of Ksa :
2-6 Working Days
Free Delivery for orders above 400 SAR
Free Returns within KSA
Subject to meeting the conditions set out in this Returns & Exchanges section, Our free returns policy allows you to return delivered items to us for any reason up to 3 days from the delivery of your order, free of charge inside KSA.
OTHER COUNTRIES:
Delivery within 3-6 working days
Free Delivery for orders above 500 SAR
RETURN & REFUND
Exchanges & Refunds are within 1-2 days from the date of delivery by submitting a request for a refund or replacement through The following email Returns@shopaleena.com, and paying for shipping fees.