ORDER
DELIVERY
RETURN & REFUNDS
PRODUCT
PAYMENTS & INSTALLMENT

If you receive the wrong item, please arrange for the return of the item through Your Orders page, selecting "incorrect items received" as the return reason. Please note, the item must be returned in the same condition it was received in within 24 hours of receipt, the refund button will be disabled after 24 hours. Check the REFUND POLICY page for more information.

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We apologize for the inconvenience! Please contact us via WhatsApp at +966550720658 or email at customerservice@shopaleena.com & send us your order number, the missing item's name and a photo of the order immediately on arrival along with a photo of the bill of lading and we will do everything we can to correct our mistake.

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Cancellation requests are final. To receive the products, simply make a new order.

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The search bar allows you to search by keyword or Product name. The bar can be found on the top-right corner of the website.

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Simply browse the site, click on the desired product then click on the "Add to Bag" button. The product will then be in your cart, which you can visit by clicking on the bag icon on the top-right corner on the website. Continue shopping and once you are ready to place your order, revisit your bag and click on "Checkout". Follow the simple instructions to complete the checkout process.

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Currently, this feature is not available. To change or add a product, you have to cancel the order or place another one. However, we're working on developing this feature, so stay tuned.

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We apologize. This service is not currently available.

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A value-added tax is applied in Saudi Arabia, amounting to 15% of the order's value. In GCC and other countries, your order might incur customs charges upon arrival. Therefore, kindly review the customs regulations applicable in your country.

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This option is currently unavailable. If you like to send an order to two or more addresses, a separate order has to be placed for each.

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Product availability will appear on our website when it comes back in stock. And an "Out of Stock" label will display next to the Sold-out products.

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We apologize for this technical glitch. Please wait 10 minutes then update your e-mail. If you still haven't received your confirmation, please contact our Customer Care team on WhatsApp at +966550720658 or email at customerservice@shopaleena.com

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In Aleena, we take the protection of personal data very seriously. The information given to us via Our Website is stored on secure web servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer (SSL) technology. Your card details and passwords are not available to any of our employees. Nevertheless, please note that it is your responsibility to keep your passwords or log-in codes confidential. We do share general, non-private information with carefully selected third parties, but we do know that extreme care must be taken when doing so. For full details on how we process data, please read our Privacy Policy.

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