FAQ

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

If you receive the wrong item, please arrange for the return through the "Your Orders" page, selecting "incorrect items received" as the return reason. Please note that the item must be returned in the same condition it was received, within 24 hours of receipt. The refund option will be disabled after 24 hours. For more details, check the REFUND POLICY page.

We apologize for the inconvenience! Please contact us via WhatsApp at +966550720658 or email at customerservice@shopaleena.com. Send us your order number, the missing item's name, a photo of the order upon arrival, and a photo of the bill of lading. We will do everything we can to correct our mistake.

The search bar allows you to search by keyword or product name. The bar can be found in the top-right corner of the website.

Simply browse the site, click on the desired product then click on the "Add to Bag" button. The product will then be in your cart, which you can visit by clicking on the bag icon on the top-right corner on the website. Continue shopping and once you are ready to place your order, revisit your bag and click on "Checkout". Follow the simple instructions to complete the checkout process.

Currently, this feature is not available. To change or add a product, you have to cancel the order or place another one. However, we're working on developing this feature, so stay tuned.

We apologize. This service is not currently available.

A value-added tax is applied in Saudi Arabia, amounting to 15% of the order's value. In GCC and other countries, your order might incur customs charges upon arrival. Therefore, kindly review the customs regulations applicable in your country.

Product availability will appear on our website when it comes back in stock. An "Out of Stock" label will display next to the sold-out products.

We apologize for this technical glitch. Please wait 10 minutes, then update your email. If you still haven't received your confirmation, please contact our Customer Care team on WhatsApp at +966550720658 or email at customerservice@shopaleena.com.

In Aleena, we take the protection of personal data very seriously. The information given to us via Our Website is stored on secure web servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer (SSL) technology. Your card details and passwords are not available to any of our employees. Nevertheless, please note that it is your responsibility to keep your passwords or log-in codes confidential. We do share general, non-private information with carefully selected third parties, but we do know that extreme care must be taken when doing so. For full details on how we process data, please read our Privacy Policy.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We ship to:

• Saudi Arabia
• United Arab Emirates
• Bahrain
• Kuwait
• Oman
• Qatar
• United States.

If you receive a damaged item, please arrange for the return of the item through the "Your Orders" page, selecting "damaged item received" as the return reason. Please note, the item must be returned in the same condition it was received in within 72 hours of receipt. The refund option will be disabled after 72 hours. For more information, check the REFUND POLICY page.

Once your order is processed, the shipping company will get in touch with you to deliver it. You can also go to "My Orders" to check your order status and its tracking number.

Please contact our customer care team via WhatsApp at +966550720658 or email at customerservice@shopaleena.com to rearrange your delivery by providing them with your order number and its tracking number.

Please contact our customer care team via WhatsApp at +966550720658 or email at customerservice@shopaleena.com to change your delivery time/date, and they will do their best to fulfill your request.

Please contact our customer care team via WhatsApp at +966550720658 or email at customerservice@shopaleena.com, providing them with your order number and the correct address. We will look into your request and get back to you within 4 working days.

Aleena delivery timeline in Riyadh is 24-48 hours, across KSA is 2-6 working days, and outside KSA is 7-14 working days. To check your order status, please contact our customer care team via WhatsApp at +966550720658 or email at customerservice@shopaleena.com, and they will do their best to address the issue.

Returns are extremely easy and simple. Just visit the "My Orders" page, select your specific order, click on the "Return" button, and choose the reason for the return. For more information, please check the REFUND POLICY page.

You can cancel your order if it hasn't been shipped yet. If it's already on its way, you'll need to cover the shipping fees. If you cancel after shipping, you'll get a refund within 15-20 working days once we receive the returned item. To cancel: - Email our customer service at customerservice@shopaleena.com or reach out through other ways. - After we've checked the item, you'll get your refund in 15-20 working days.

Orders paid by cash on delivery will be refunded as store credit (which is the amount of your purchase converted into a redeemable voucher or code, allowing you the flexibility to use it for a future purchase whenever you desire); however, getting your cash back is not available.

We would be happy to hear your feedback to improve and create the ultimate luxury experience. You can share your feedback via WhatsApp at +966550720658 or email at customerservice@shopaleena.com.

You have 72 hours to decide if an item is right for you. If you would like to return the item, please contact us within 72 hours of delivery. We do not accept returned items that have been sent back without proper return requests. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-products. Returned items must be in their unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.

You can keep an eye on your return by going to My Orders page. The different statuses mean the following:
Return Requested: Our Courier will contact you to arrange a pickup in the next 8-14 days.
Return Approved: We're checking the quality of your order.
Returned: After we finish checking, we'll email you to confirm if your return is approved and when you'll get your refund.

Kindly contact our Customer Care team, and they will cancel your request.

To ensure the perfect fit, consult our detailed Size Guide available on each product page. We provide measurements for different sizes from XXS/XS to XL.

Caring for your fashion items will help them maintain their quality and appearance. Care instructions can usually be found on the garment's care label or in the product description on our website. Additionally, our Customer Care team is available to provide advice on how to best care for your specific purchase.

We take pride in using high-quality materials for our products. The materials used can vary depending on the item, but we prioritize comfort, durability, and style. Please refer to the product descriptions for specific material details.

We make every effort to display our products' colors accurately on our website. However, due to variations in monitor settings and lighting conditions, slight discrepancies may occur. If you have concerns about a specific color, please contact our support team for more information.

Currently, we do not offer customization or personalization services. However, we are always exploring new ways to enhance our product offerings, so keep an eye out for any updates on this in the future.

To stay in the loop about our latest product releases, special collections, and promotions, we recommend subscribing to our newsletter. You can also follow us on social media platforms, where we regularly share updates and behind-the-scenes content.

We offer a mix of limited edition and staple items. Some products might be restocked based on demand, while others are exclusive and won't be restocked once they're sold out. If you're eyeing a particular item, it's a good idea to grab it while it's available.

Aleena silk pillowcase is 70×50 cm.

Aleena Silk Pillowcase 3×1 consists of 3 pieces: one pillowcase and two interchangeable layers that can be applied to the pillowcase with buttons. For more details, watch the following video: https://www.youtube.com/watch?v=jjo0HoIpXfg

Aleena Silk Pillowcase 3×1 consists of 3 pieces: one pillowcase and two interchangeable layers that can be applied to the pillowcase with buttons. For more details, watch the following video: https://www.youtube.com/watch?v=jjo0HoIpXfg

Yes, our Products are crafted with care from 100% pure mulberry silk 22MM 6A Grade that is specifically designed to be gentle on hair and skin. You can check the Quality Certificates to make sure!

Watch this video to learn how to wash Aleena silk products: https://www.youtube.com/watch?v=1-YNr17WlvQ

Watch this video to learn how to iron Aleena silk products: https://www.youtube.com/watch?v=1-YNr17WlvQ

Watch this video to have a look at Aleena silk scrunchies: https://www.youtube.com/watch?v=uXSQyBXyVpE

We currently accept payments through Apple Pay, Mada, Mastercard, KNET, Visa, Cash on Delivery, Buy Now Pay Later options in KSA (Tabby, Tamara) and store credit. Cash on Delivery is only permitted for orders inside KSA.

Yes, a value-added tax (VAT) of 15% is applied to orders in Saudi Arabia, calculated based on the order's total value. For other countries, including those within the GCC, customs duties and taxes may be charged upon arrival of your order. We recommend checking the specific customs regulations in your country to understand potential additional costs.

Your payment might be declined for several reasons, including an incorrect CVV number, an incorrect card number, or insufficient funds in your account. If this happens, an instant error message will appear during the "Order Review" step. If the issue persists, we recommend contacting your bank to check for any issues with your card or payment method.

We now accept Apple Pay to make payments easier on devices that are compatible with Apple Pay. If you're using Apple Pay on a Mac, the payment option will only be available through Safari while using iOS. You can use Apple Pay with Visa, MasterCard, or American Express cards.
To pay with Apple Pay, simply add the products you wish to purchase to your cart. When you are ready to place your order, select Apple Pay at checkout, and authenticate using Face ID, Touch ID, or your device's passcode.

To find out if there are any active promo codes, please contact our customer service team. You can reach us via WhatsApp at +966550720658 or by email at customerservice@shopaleena.com. Our team will be happy to assist you with any available discounts.

To update your phone number or delivery address, please contact our customer service team. You can reach us via WhatsApp at +966550720658, by email at customerservice@shopaleena.com, or through our social media channels. We will assist you in making the necessary updates.

You can unsubscribe by clicking on the Unsubscribe button at the bottom of our emails.

You can contact our Customer Care team via WhatsApp at +966550720658 or email at customerservice@shopaleena.com.

In Aleena, we take the protection of personal data very seriously. The information given to us via Our Website is stored on secure web servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer (SSL) technology. Your card details and passwords are not available to any of our employees. Nevertheless, please note that it is your responsibility to keep your passwords or log-in codes confidential. We do share general, non-private information with carefully selected third parties, but we do know that extreme care must be taken when doing so. For full details on how we process data, please read our Privacy Policy.

If you are a registered user and forget your password, click on Forgot Password at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Care team.